Privacy policy

ROSIHA Brand Mall Privacy Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

ROSIHA Brand Mall ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you access our website (the "Site"), purchase our plush toys, or engage with our services. By using our Site and services, you acknowledge that you have read, understood, and agreed to the practices described herein.

1. Scope of Application

This Policy applies to all personal information collected through our Site, including but not limited to information provided during account registration, order placement, customer support interactions, and participation in our social media campaigns (e.g., #MyROSIHA). It does not apply to third-party websites or services linked to our Site, for which we recommend reviewing their respective privacy policies.

2. Information We Collect

We adhere to the principle of "lawfulness, necessity, and transparency" and only collect information essential for providing and improving our services. The information we collect falls into two categories:

2.1 Information You Voluntarily Provide

Account & Contact Information: When registering an account or placing an order, you may provide your full name, email address, phone number, shipping address, and billing details.

Order-Related Information: Details of your purchases (e.g., product type, size, personalization requests like embroidery content) and payment information (processed by third-party payment providers such as PayPal; we do not store full credit card details).

Communication & Support Data: Information shared when contacting our customer service (e.g., inquiry content, return requests) or participating in surveys, contests, or social media interactions.

Minor-Related Information: If purchasing plush toys for children under 14, we may collect the child’s name (for personalization) only with the explicit consent of a legal guardian. We never collect sensitive data like children’s biometric information or school-related details.

2.2 Automatically Collected Information

When you browse our Site, we automatically collect non-identifiable technical data to optimize your experience:

Device information (e.g., browser type, operating system, screen resolution).

Usage data (e.g., pages visited, search queries, time spent on the Site, click-through rates).

Log data (e.g., IP address, access time, referral URL).

This information cannot identify you individually and is used solely for Site maintenance and service improvement.

3. How We Use Your Information

We use your personal information only for the purposes disclosed at the time of collection, including:

Fulfilling Orders: Processing payments, arranging shipping, providing order tracking, and delivering post-purchase support (e.g., handling returns per our 30-day policy).

Improving Services: Analyzing usage data to enhance our Site’s usability, expand our plush toy collection (e.g., developing popular seasonal designs), and refine customer support.

Communication: Sending order updates, delivery notifications, and optional marketing materials (e.g., exclusive discounts for new collections). You may opt out of marketing communications at any time via the "unsubscribe" link in emails.

Complying with Legal Obligations: Responding to regulatory inquiries, enforcing our Terms of Service, or protecting against fraud or unauthorized activities.

4. Disclosure of Your Information

We will never sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:

4.1 Trusted Service Providers

We share limited information with third parties who assist in our operations, under strict confidentiality agreements:

Payment processors (e.g., PayPal) to handle transactions securely.

Shipping partners (e.g., courier services) to deliver your orders.

IT service providers to maintain our Site and data security systems.

These partners are prohibited from using your information for any purpose other than fulfilling their services to us.

4.2 Legal & Safety Requirements

We may disclose information if required by law (e.g., responding to a court order) or to protect our legitimate interests (e.g., investigating fraudulent transactions or safeguarding user safety).

5. Protection of Your Information

We implement comprehensive technical and organizational measures to prevent unauthorized access, loss, or tampering of your data:

Encryption: All sensitive information (e.g., payment details, contact addresses) is encrypted during transmission and storage.

Access Controls: Only authorized personnel (trained in data protection) have access to personal information.

Risk Mitigation: We conduct regular security assessments and update our systems to address emerging threats.

While we strive for maximum security, no online service is entirely risk-free. You are responsible for keeping your account password confidential.

6. Your Rights Regarding Personal Information

You have the following rights regarding your personal information, which we will fulfill within a reasonable timeframe:

Access & Correction: Request to view or update your account information via the "My Account" section of our Site.

Deletion: Request removal of your personal information (except for data we are legally required to retain, e.g., order records for tax purposes).

Opt-Out: Unsubscribe from marketing communications or withdraw consent for non-essential data use (e.g., personalized recommendations).

Account Cancellation: Request permanent account deletion, after which we will ensure all your data is irrecoverable.

To exercise these rights, contact our customer support at [server@rosiha.com] with your full name and account details. For minor-related information, only legal guardians may submit requests.

7. Special Provisions for Minors

As a brand serving families and children, we adhere to the "best interests of the child" principle:

We never collect sensitive information about minors (e.g., biometric data, location) unless absolutely necessary for personalization (with guardian consent).

Guardians can review, correct, or delete their child’s information at any time and may request a full data report.

We do not use minors’ information for targeted marketing without guardian approval.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated herein:

Account information: Until you request account deletion.

Order records: For 7 years (to comply with tax and consumer protection laws).

Automatically collected technical data: For 12 months after your last Site visit.

After retention periods expire, we securely delete or anonymize your data to prevent identification.

9. Updates to This Policy

We may update this Privacy Policy to reflect legal changes, service improvements, or new business practices. When we make material changes, we will notify you via email (to your registered address) and post the updated policy on our Site with a revised "Last Updated" date. Your continued use of our services after such notifications constitutes acceptance of the new terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [server@rosiha.com]

Address: [Insert Physical Address of ROSIHA]

Response Time: We will acknowledge your inquiry within 48 hours and provide a resolution promptly.

By using ROSIHA Brand Mall’s Site and services, you confirm that you have read and understood this Privacy Policy and agree to our data practices.